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Supported living:
Information for professionals

Our Supported Living Pathways

Our services are tailored to an individual’s needs. It’s how we can most effectively encourage and empower individuals while providing all the support they need. Every individuals journey is underpinned by a comprehensive Support and Goal plan that they play an active role in defining.

We provide three levels of support for people with mild moderate or severe learning disabilities, autism or both.



 

Enabling individuals to take control of their lives, build strong relationships and receive appropriate continuing care is essential from our perspective. It’s why on admission every individual receives a Service User Guide that includes the names of key staff, their allocated key worker and information about the wider community.

And taking an active role in their own lives even extends to contracted employment opportunities with Magic Life if a return to work is part of their plan and will contribute to a successful outcome. It’s part of our ethos of developing relationships between individuals, their families and those who support them.

Our Referral Process

Following a referral, every client undergoes a person-centred assessment within 24-48 hours. Once complete and we are satisfied with the compatibility is met, a proposal/costing is submitted to the placing authority for approval prior to placement. A comprehensive assessment is carried out for both full-time residents and those seeking respite care.

Transitioning to Supported Living

We take great care to ensure individuals transitioning into adulthood follow a bespoke support and goal plan to achieve sustainable outcomes. We focus on inclusion to reduce the risk of social isolation, which includes education and social interactions within a range of activities, as well as encouraging individuals to look for work.

Each individual benefits from a nominated key support worker to further strengthen an important one-to-one relationship. We also develop a detailed ‘All about Me’ profile with families and external professionals, alongside a ‘Hospital Passport.’

It’s the kind of 360 degree care we find helps establish a trusting relationship and provides essential continuity of support.

Quality Assurance

To ensure high standards of care, every service user provides feedback to inform our Annual Quality Assurance audit. It helps us understand what we’re doing well and what can be improved. If action is needed, we’ll take it and feedback the outcome to relevant people. If we’re doing something well, we can celebrate good practice!

As well as being visited for two days every six weeks by an external auditor, we also carry out monthly audits of:

  • Medication
  • Support and Goal plans
  • Risk Assessments
  • Health & Safety

Magic Life UK is regulated by the Care quality Commission (CQC) and is rated ‘Good’ in all 5 inspected areas of service provision.

Staffing

Our Senior Manager is a Registered General Nurse with more than 30 years’ experience who is also a Registered Manager with the Care Quality Commission. The wider Senior Management team includes a Counsellor/Psychotherapist and a Psychology Graduate.

Individual projects are managed by a Project Manager, Senior Support Workers and Support Workers.

Every member of staff:

  • Has undergone a rigorous interview process
  • Completed a robust induction programme
  • Has enhanced DBS clearance
  • Is trained to a high standard
  • Receives ongoing training and support
  • Has or is working towards the Care Certificate
  • Undergoes three-monthly supervisions and Annual Appraisals

Staffing at our projects

We know how critical staffing levels are. It’s why we ensure that every one of our projects has the right amount of staff with the right skills.

Every individual has a dedicated key worker able to provide the one-to-one support they need. They will work closely with the individual to develop stimulating activities and opportunities, as well as helping to complete monthly support and goal planning.

Make a Referral

Call our team on 020 8826 4348
or 07710 022 467


We aim to carry out assessments within 24 - 48 hours

Make a Referral
Make a Referral

Call our team on 020 8826 4348
or 07710 022 467


We aim to carry out assessments within 24 - 48 hours

Make a Referral

"A great team that go the extra mile to provide and empower the service user with motivation and skills to achieve their goals in life"

Social Worker - London

Our Team

Our highly professional team are committed to providing care and support that’s appropriate for the individual’s needs.

About Us

Case Studies

Magic Life takes pride in changing people’s lives for the better.

Hear what our staff and clients have to say.

My First Days at Arabella House by Dominic Francis
Read case study
My Journey with Magic Life
Read case study

Call our team on 020 8826 4348. We aim to carry out assessments within 24 - 48 hours.

Make a Referral